Returns & Refunds

At Sofi Blume, each piece is made to order and carefully prepared, which means we are unable to accept returns on most items.

Made to Order Items

Due to the nature of our products, all floral pieces are made to order.
For this reason, we do not accept returns or exchanges unless your item arrives damaged or faulty.

Digital Products

All digital downloads are non-refundable once purchased, as they are delivered instantly.

Damaged or Faulty Items

If your order arrives damaged or there is an issue with your item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the item and packaging

We will review this and arrange a suitable resolution where appropriate.

Order Changes & Cancellations

As all items are made to order, we are unable to guarantee changes or cancellations once your order has been placed.

If you need to make an amendment, please contact us as soon as possible and we will do our best to assist.

Important Information

• Please ensure all order details are correct before purchasing
• Colours may appear slightly different depending on lighting and screens
• Each piece is handmade, meaning slight variations may occur

We take great care in creating every order and want you to love your Sofi Blume pieces.

For any questions, please contact us via our Bespoke Enquiries page.