Cancellation policy

Cancellation & Payment Policy

Our hire pieces are available to reserve for your chosen wedding date. When placing your order, you can choose to pay either 50% upfront or the full hire amount.

50% Payment Option
If you choose to pay a 50% deposit at the time of booking, the remaining balance will be due 30 days before your hire date. Your booking is not considered fully paid until the remaining balance has been received. (You will receive an email after you have paid your deposit with the date the final payment is due)

Full Payment
You can also choose to pay the full hire amount at the time of booking.

Cancelling Your Hire

We understand that plans can change, so our cancellation policy is based on how far in advance your booking is cancelled.

More than 12 weeks before your hire date
Your booking can be cancelled and your 50% deposit will be refunded, excluding any transaction or payment processing fees incurred at the time of booking.

Between 12 and 6 weeks before your hire date
Your booking can still be cancelled, however the 50% deposit is non-refundable. This is because your date and items have been reserved specifically for you and may no longer be available to other customers.

Less than 6 weeks before your hire date
Bookings cancelled within 6 weeks of the hire date are non-refundable, including bookings where the full balance has already been paid.

Changes to Your Booking

If you need to make changes to your booking, please contact us as soon as possible. We will always do our best to accommodate changes where availability allows.

Because our hire pieces are reserved specifically for your wedding date, we cannot guarantee that substitutions or changes will be possible.

Final Payment

Where a 50% deposit has been paid, the remaining balance must be paid 30 days before fulfilment/hire.

If the remaining balance has not been received by this date, we reserve the right to treat the booking as cancelled and the deposit will be retained in accordance with our cancellation policy.

Damage Deposits

A separate damage deposit may be required for certain hire items. Where applicable, this will be clearly stated at checkout and handled separately from your hire payment.

The damage deposit is refundable following the return of your hire items, provided they are returned on time and without damage or loss.