SOPHIE BLUME

FLOWER HIRE TERMS & CONDITIONS

Last updated: [24.08.26]

These Terms & Conditions apply to all flower hire bookings made with Sophie Blume. By placing a hire booking with us, you confirm that you have read and agree to these terms.

1. YOUR HIRE BOOKING

Sophie Blume provides luxury artificial flower arrangements and styling pieces for temporary hire.

All hire items remain the property of Sophie Blume at all times and are provided to you for the agreed hire period only.

Your booking is subject to availability. Once your booking payment has been received, the selected items will be reserved for your chosen date.

There is no minimum hire value.

2. HIRE PERIOD

Our standard hire period is 7 days.

Your exact hire dates will be confirmed at the time of booking and are subject to availability.

Your items must be available for collection on the agreed return date. You must not retain hire items beyond the agreed hire period without prior written agreement from Sophie Blume.

If you require your hire period to be extended, please contact us before your booking. Extensions are subject to availability and may incur an additional hire charge.

3. PAYMENT

At checkout, you may have the option to choose between:

Full payment
The full hire amount is paid when the booking is made.

50% booking payment
A 50% payment is made at checkout to secure your booking. The remaining 50% balance is due 30 days before fulfilment.

Where the remaining balance has not been received by the due date, Sophie Blume reserves the right to cancel the booking and retain the initial 50% payment in accordance with our cancellation terms.

4. REFUNDABLE DAMAGE DEPOSIT

A refundable damage deposit is required for hire bookings.

The damage deposit is separate from your hire payment and will be requested separately before your hire is fulfilled.

The required deposit is based on the total value of your hire booking:

The deposit is held against the safe return of your hire items.

Following the return and inspection of your items, the deposit will be refunded provided that all items have been returned on time, complete and without damage beyond reasonable wear and tear.

Where damage, loss or missing items are identified, Sophie Blume may retain some or all of the deposit to cover the reasonable cost of repair or replacement.

If the cost of damage or loss exceeds the amount of the damage deposit, you may be responsible for the additional reasonable costs incurred.

5. CARE OF HIRE ITEMS

All hire items are supplied to you in good condition and should be treated with care throughout the hire period.

Our artificial flowers are designed to be handled and styled, but should not be:

Cut, trimmed or altered

Glued, taped or permanently attached to other items

Exposed to excessive water or moisture

Exposed to candles, naked flames or excessive heat

Used in a way that could cause damage to the arrangement or its components

Please do not alter or dismantle floral arrangements unless Sophie Blume has specifically advised that this is permitted.

You are responsible for the care of all items from the point of delivery until they have been returned to Sophie Blume.

6. DELIVERY

Your order will normally be dispatched the day before your selected hire date using next-working-day delivery.

Tracking information will be provided once your order has been dispatched.

Delivery times are provided as an indication and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather or operational issues.

Please ensure that someone is available to receive your order on the agreed delivery day.

Sophie Blume cannot accept responsibility for delays caused by incorrect delivery information, failure to accept the delivery or circumstances outside our reasonable control.

7. COLLECTION & RETURNS

At the end of your hire period, you are responsible for ensuring that all items are repacked securely using the packaging provided.

Sophie Blume will arrange collection from the agreed address.

On the morning of collection, you will receive a one-hour collection window where available.

Items must be securely packaged and ready for collection within this window.

If items are not available for collection as agreed, additional collection or courier charges may apply.

8. LATE RETURNS

Hire items must be returned on the agreed date.

If items are not available for collection due to circumstances within your control, additional charges may apply.

Where a late return prevents Sophie Blume from fulfilling another customer's booking, you may be responsible for any reasonable additional costs or losses incurred as a result.

9. LOSS, DAMAGE & MISSING ITEMS

You are responsible for the hire items while they are in your possession.

If an item is lost, stolen, significantly damaged or returned incomplete, Sophie Blume reserves the right to charge the reasonable cost of repair or replacement.

This may be deducted from your refundable damage deposit.

If the cost exceeds the damage deposit, Sophie Blume reserves the right to recover the remaining reasonable cost from the customer.

Normal signs of careful handling and reasonable wear and tear will not be treated as damage.

10. CANCELLATIONS

We understand that wedding plans can change. However, because your hire items are reserved specifically for your wedding date, cancellation terms apply.

More than 12 weeks before your hire date

You may cancel your booking and your 50% booking payment will be refunded, excluding any transaction or payment processing fees incurred at the time of booking.

Between 12 and 6 weeks before your hire date

Your booking may be cancelled, however your 50% booking payment is non-refundable.

Less than 6 weeks before your hire date

Bookings cancelled within 6 weeks of the hire date are non-refundable, including where the full balance has already been paid.

Any refundable damage deposit that has already been paid will be returned where applicable, provided no other amounts are owed to Sophie Blume.

11. CHANGES TO YOUR BOOKING

If you need to change your booking, please contact us as soon as possible.

We will always try to accommodate reasonable changes where availability allows.

Changes to your hire date are not guaranteed and may be treated as a cancellation of the original booking if we are unable to accommodate the new date.

Any additional hire costs resulting from changes to your booking will be confirmed before the change is made.

12. SUBSTITUTIONS

Sophie Blume reserves the right to make a reasonable substitution where an individual flower, stem, vessel or component becomes unavailable or is damaged before your booking.

Any replacement will be selected to maintain the overall colour, style, quality and aesthetic of your chosen arrangement as closely as reasonably possible.

We will contact you where a significant change is required.

13. COLOUR & APPEARANCE

Our flowers and styling pieces are photographed as accurately as possible. However, colours may appear slightly different depending on lighting, photography and individual screen settings.

As our arrangements are handcrafted and styled individually, there may also be slight variations in the placement and shape of individual stems.

These variations are part of the character of our arrangements and do not constitute a defect.

14. VENUE REQUIREMENTS

It is your responsibility to check with your wedding venue that the hire items you have selected are suitable and permitted for use at the venue.

This includes checking any restrictions relating to:

Candles

LED lighting

Drapery

Fixings

Floral arrangements

Floor-standing items

Backdrops

Outdoor use

Sophie Blume cannot be held responsible where a venue refuses the use of an item because the relevant venue requirements were not checked in advance.

15. OUTDOOR USE

Some Sophie Blume hire items may be suitable for outdoor use, while others may not be.

Please check with us before using any hire item outdoors.

Weather conditions including wind, rain and extreme temperatures may cause damage to hire items and can create safety risks.

You are responsible for ensuring that items are appropriately secured and protected where outdoor use has been agreed.

16. PHOTOGRAPHY & CONTENT

We love seeing our pieces styled at your wedding.

With your permission, Sophie Blume may use photographs or videos featuring our hire items for marketing, social media and website purposes.

If you would prefer us not to use photographs of your wedding, please let us know.

17. UNFORESEEN CIRCUMSTANCES

Sophie Blume will always make reasonable efforts to fulfil your booking.

However, we cannot be held responsible for circumstances outside our reasonable control, including severe weather, courier disruption, venue closure, natural disasters, strikes or other unforeseen events.

Where an issue affects your booking, we will work with you to find the most appropriate solution.

18. AGREEMENT

By completing your booking and making payment, you confirm that you have read and agreed to these Hire Terms & Conditions.

These terms should be read alongside any information provided at checkout and our other applicable policies.