Shipping policy

Shipping & Delivery Policy

At Sophie Blume, delivery arrangements vary depending on the type of product you have ordered. Please see the relevant section below for information about your order.
Hire Orders
Our hire items are delivered specifically for your selected hire date.
Delivery
UK delivery is available on our hire collection.
  • £18 delivery for hire orders under £650
  • Free delivery for hire orders over £650
  • Larger orders or orders requiring multiple boxes may incur an additional delivery charge. If this applies to your order, we will confirm this with you before your booking is finalised.
Your items will be dispatched in time for your selected hire period. Your specific dispatch and delivery details will be confirmed as part of your booking.
Hire Period
Our standard hire period is 7 days from your selected hire date.
Please ensure someone is available to receive your order at the agreed delivery address.
Hire Returns
Return delivery is included within your hire, so there is no additional return postage charge.
At the end of your 7-day hire period:
  • You will be emailed a pre-paid return label and return instructions.
  • Your return collection will be arranged from the original delivery address.
  • If you require collection from a different address, this must be agreed with us in advance.
  • Items must be securely packed and ready for collection at the agreed time.
Please ensure all hire items are returned in the condition in which they were received, allowing for reasonable wear and tear.
Personalised Signage & Menus
Our personalised signage, menus and stationery are made to order.
Production Time
Please allow 7–14 working days for your personalised order to be produced.
Production begins once we have received all the information required to complete your order.
The 7–14 working day timeframe is production time only and does not include delivery.
UK Delivery
UK delivery for personalised signage, menus and stationery is £3.95.
Your order will be dispatched once production has been completed.
Please allow additional time for delivery on top of the 7–14 working day production period.
If you require your order by a specific date, particularly for a wedding or event, we recommend ordering well in advance.
Standard Products
For standard products that are not personalised or made to order, your order will be dispatched using the delivery option selected at checkout.
Any applicable delivery costs and estimated delivery times will be displayed at checkout.
Delivery Addresses
Please make sure your delivery address is correct before completing your order.
For hire bookings, deliveries and return collections will normally take place from the address provided when your booking is made.
If you need to change your delivery address after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be accommodated once your order has been dispatched.
Delivery Delays
While we always aim to meet the stated delivery and production timeframes, occasional delays can occur due to courier services, adverse weather, bank holidays or circumstances outside of our control.
If there is an unexpected delay affecting your order, we will contact you where possible.
If your order is needed for a specific wedding or event date, please allow sufficient time for production and delivery when ordering.
Questions About Delivery?
If you're unsure about delivery times, your hire date, collection arrangements or whether your order can arrive in time for your event, please contact us before ordering.
sophieblumehire@outlook.com
We're always happy to help.